Average Reviews:
(More customer reviews)I saw this on the shelf at my local unamed, ginormous sporting goods store (you know the one with live fish in tanks).
It seemed like a pretty clever idea and I was anxious to try it, as my fishing gear always winds up scattered all over the garage and basement depending on which of the kids went fishing.
It was slightly cheaper here on Amazon, so I ordered it and it arrived quickly. I was a little surprised the entire thing needed to be assembled and the directions were a little small, but it was not complicated and didn't take too long to put together. I have to admit it helped that we have assembled metal storage shelves that work on the same principle (metal shelves held on position on the poles by plastic sleeves). It's a little tricky doing it by yourself if you've never done it before, but like I said, it's not complicated.
I was completing the last step (adding the plastic tray at the top) and putting some pressure downward on the poles when I heard a "crack" and one of the wheels had cracked out of the plastic assembly keeping it in the end of the pole. It was unrepairable and I was quite disappointed.
However I called the company number listed on the instruction sheet, but it was the weekend so I had to leave a message regarding my dilemma. I was completely surprised to get a phone call on Sunday from a company employee (owner?) who happened to stop by the office and got my message and thought he'd try getting a hold of me. He understood exactly what happened and said he would immediately send a replacement pole.
A few days later imagine, my surprise when the package arrived and found he had sent TWO new poles, TWO new wheels with improved attachments, AND a cool LED light that goes in your tackle box. WOW!!! What customer service!
So, now I have a fully functional fishing rack that holds my gear and will likely be joined by a second trolley next year, as this one will soon be filled up.
Overall quality is decent (some shelf welds were a little thin). I think it's actually pretty pricey for the size, however I haven't found a similar product, so it was worth it.
So, FOUR STARS for the product (would have had five if it didn't break), but FIVE stars for the company, service, and final outcome.
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The Tackle Trolley\' is a complete storage center for all your fishing rods and gear. Designed to accommodate a large quantity of rods, as well as storing all your extra gear and accessories. The compact design is easy to assemble; blends well in any environment, and moves easily to a new home, or for cleaning.
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